Welcome to Thalassa Lstics LLC’s Shipping Policy. We are committed to providing our customers with reliable, transparent, and trackable delivery services.

  1. Shipping Coverage
    We currently offer shipping services exclusively within the United States.
    The shipping destinations supported on our website’s checkout page are strictly limited to addresses within the U.S.
    At this time, we do not support international shipping, freight forwarding addresses, or delivery to non-U.S. regions.
  2. Order Processing Time
    Under normal circumstances, orders are processed within 1–3 business days after payment is completed.
    Order processing includes:
    Order verification
    Product picking
    Packaging and preparation for dispatch
    Entry into the logistics system
    Please note that weekends and U.S. federal holidays are typically not counted toward processing time.
  3. Estimated Shipping Time (Within the U.S.)
    Once an order has been shipped, it is typically expected to arrive at U.S. domestic addresses within 5–10 business days.
    Actual delivery times may vary depending on the following factors:
    Destination state/city location
    Logistics route scheduling
    Weather conditions or natural factors
    Increased shipping volume during holidays
    Carrier delivery schedules
    Therefore, the delivery times displayed on the website serve as general estimates only and do not constitute a guaranteed delivery commitment.
  4. Shipping Carriers
    We typically select the most suitable carrier service for shipping based on the order type, warehouse logistics, and delivery region. Our partner courier/delivery services may include, but are not limited to:
    USPS
    UPS
    FedEx
    DHL eCommerce
    The specific carrier used will be determined by the actual shipping arrangements for your order.
  5. Shipping Fees
    Shipping fees for orders will be calculated and displayed on the website’s checkout page.
    If the website offers free shipping or other shipping promotions during specific promotional periods, the specific terms outlined on the promotional page shall apply.
  6. Responsibility for Shipping Address Accuracy
    Please ensure that the shipping information you provide when placing an order is accurate and complete, including:
    Recipient’s name
    Street address
    Apartment/Unit number (if applicable)
    City, State, and Zip Code
    Contact phone number
    If a package is delayed, returned, or lost due to an incorrect, incomplete, undeliverable, or unreceived address provided by the customer, the resolution process may take longer, and additional fees may be incurred if necessary.
  7. Package Delays and Exceptions
    We appreciate your understanding and patience should your package delivery be delayed due to weather conditions, peak holiday periods, carrier delays, system updates, or other uncontrollable factors.
    If your order has not arrived within a reasonable timeframe, please contact us so that we may assist you in verifying its shipping status.